Shipping & Refund Policy

Shipping Policy

Welcome to Ekartind. We are committed to delivering your orders safely and quickly across India.

Order Processing

• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Time

• Estimated delivery time: 3–7 business days depending on the delivery location.
• Remote areas may require additional delivery time.

Shipping Charges

• Shipping charges are calculated based on product weight, dimensions, and delivery location.
• Free shipping may be available on selected products or promotional offers.

Order Tracking

• Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

Delivery Delays

While we try our best to ensure timely delivery, delays may occur due to:

• Weather conditions
• Courier partner issues
• Natural disasters
• Public holidays
• Unexpected logistics issues

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delivery failures caused by incorrect addresses or contact details.

Damaged Package

If the package appears damaged during delivery:

• Kindly refuse the package, or
• Record an unboxing video immediately after delivery for support purposes.

Contact Us

For shipping-related support, contact us at:

Email: support@ekartind.in

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Refund & Return Policy

At Ekartind, customer satisfaction is important to us.

Return Eligibility

Returns are accepted only if:

• The product received is damaged.
• The wrong item was delivered.
• The product is defective.

Return Request Timeline

Customers must raise a return request within 3 days of delivery.

Mandatory Proof

An unboxing video is mandatory for:

• Damaged items
• Missing products
• Wrong product claims

Without an unboxing video, refund or replacement requests may not be approved.

Non-Returnable Products

We do not accept returns for:

• Used products
• Physically damaged items caused by customers
• Products without original packaging
• Toys damaged due to misuse

Refund Process

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.

Replacement Policy

Product replacement is subject to stock availability.

Cancellation Policy

Orders can only be cancelled before dispatch.

Contact Us

For refund or return support, contact us at:

Email: support@ekartind.in